Shop Policy

SHIPPING

1. All items are handmade and made to order. Our processing time is approximately 1 week out from the day the order was placed. Please view the product description for more information on the items specific dispatch time. Orders with tracking ship through Australia Post and once processed, you will receive a confirmation email with your tracking information. We recommend tracking with the “Shop” app.
2. BooksWithJess is not responsible for any lost or stolen packages/letters. As soon as the package/letters leaves our facility, it becomes the responsibility of Australia Post and all claims must be filed through them. No refund or compensation from BooksWithJess will be provided in lost parcel/letter situations. In a situation where a parcel/letters gets sent back to us, the customer will be contacted to repay associated shipping costs to resend the order. In some cases, we will refund your order minus the shipping cost.
3. BooksWithJess it’s not responsible for any wrong addresses given when placing an order. It is the customers responsibility to enter the correct address at the time of check out. We cannot change the address once the order is made. The customer is responsible to make a repayment of the order if they’d like it resent.
4. Sticker orders DO NOT come with tracking. No refund will be provided if letters do not arrive. If you’d like to add tracking to your sticker order, please do so at checkout or contact us via infobookswithjess@gmail.com
5. We highly recommend purchasing tracking if you are located in the Middle East, South America and Africa.
6. If you are purchasing a clothing item you must choose the appropriate shipping at checkout. If you choose no tracking sticker shipping for your clothing item you will contacted via email and will be required to make further payment to cover the current shipping cost. No order will be cancelled or refunded if further shipping costs do not get paid.
7. We do not charge customs fees and are not responsible for any charges packages may accrue when transported internationally. Custom charges may occur depending location. We have no control over this. If a package is “returned to sender” for any reason (including late customs pickup or wrong address), BooksWithJess is not required to ship it back out a second time. Refunds will automatically be issued once the package has returned, minus shipping costs. All shipping prices are set by Australia Post based on weight and distance traveled. We do not make any profit from shipping. 
8. Digital prints/files are final sale. They cannot be returned for refunds.
9. Pre-order items cannot be cancelled or refunded. Orders with a pre-order item will not be sent until the pre-order is ready. If you'd like you

RETURNS/REFUNDS

In the event that you need to make a return, email us at infobookswithjess@gmail.com within 7 days of delivery. BooksWithJess does not offer refunds for returns, only exchange in the form of a credit note. Items must be unworn and damage-free. Once your item is received, it takes us 1-3 business days (our processing time) to process the credit note. Customers must pay for any associated shipping costs. 

If you have an issue with an item on arrival (eg: faulty,  incorrect design, etc) please make contact within 3 business days of delivery date.

Please note: any order made with a 20% or above discount code are final sale and cannot be returned or exchanged.

CANCELLATION

Due to the nature of our business being made to order, we do not accept cancellations. We do not accept cancellations for ‘accidental’ orders. Once an order is placed, that is final and will be processed straight away.